Process Intelligence → Artificial Intelligence

Process Intelligence to find inefficiencies across your operations. AI to turn them into intelligent action.

We uncover inefficiencies and trapped value in your business processes, then apply AI and automation to fix what matters.

Technology independent. Business focused and implementation ready.

One simple idea, three outcomes.

Most AI projects start with technology. We start with evidence from your own processes, so every AI investment has a clear reason and a clear return.

PI

See the problem

We build a digital twin of how your processes really run, from the data already in your systems, and pinpoint where value leaks.

AI

Fix the cause

We apply AI and automation to the highest-value problems, working inside the systems you already use.

Value

Prove the result

We measure every improvement against the original baseline: time saved, cost removed, cash released.

What we deliver, end to end

Explore how we uncover where performance is lost, and how we implement AI to improve it inside the systems you already use.

Process Intelligence

Know exactly where performance is lost

Get a clear view of how processes move across systems and teams, where they slow down and where improvement can create the greatest impact.

See how processes flow

Understand the actual path processes take across systems, teams and functions.

Find inefficiencies and bottlenecks

Identify delays, rework, deviations and inefficiencies affecting performance.

Prioritise process improvement

Focus on the processes and opportunities that can deliver the greatest business impact.

Explore Process Intelligence
Artificial Intelligence

Use AI to improve your processes

Apply AI to automate process steps, support decisions and improve how complex processes are executed.

Automate process tasks

Reduce manual effort across repetitive and information-heavy process steps.

Improve process decisions

Bring intelligence into the moments where decisions affect process performance.

Optimise complex processes

Apply AI to streamline processes and improve speed, consistency and outcomes.

Explore Artificial Intelligence
Where we create value

Real business problems. Practical solutions.

Six examples of how PI2AI turns operational friction into improvement, across the industries we work in.

Finance

Invoices stuck in approval

PI: Surface approval loops, exceptions and maverick spend across procure-to-pay.AI: Check invoices and compliance files against your rules in seconds.

Outcome → Faster processing

Customer Operations

Manual order entry

PI: See the handoffs and delays across order intake and service workflows.AI: Read quotes and POs from the inbox and create ERP-ready draft orders.

Outcome → Less manual effort

Supply Chain

Orders held up by exceptions

PI: Surface blocked orders, delays and rework across order-to-cash.AI: Detect the recurring deviations dashboards never show, and flag them early.

Outcome → Faster fulfilment

Manufacturing

No clear view of what to fix first

PI: Mine SAP procurement and maintenance data to see what to fix and what it is worth.AI: Verify certificates and safety documents automatically.

Outcome → A costed improvement roadmap

Healthcare

Admin work slowing patient intake

PI: Find delays and rework across intake and scheduling.AI: Read and validate claims and admin paperwork in seconds.

Outcome → Less admin, full audit trail

IT Operations

Tickets that keep getting stuck

PI: Map how incidents and requests actually move, and why they stall.AI: A knowledge and ticket assistant that answers from your docs, with sources.

Outcome → Faster resolution

Our approach

Discover → Prioritise → Improve → Measure

Start with real process evidence. Focus on the highest-value opportunities. Apply the right AI solution. Track the results.

01

Discover

Uncover bottlenecks, delays, handoffs and hidden complexity across your processes, and the root causes behind them.

02

Prioritise

Identify which opportunities have the greatest potential business impact, and build the case for each.

03

Improve

Apply the right AI and automation to improve processes and reduce manual effort, inside your existing systems.

04

Measure

Track every improvement against the original baseline, so results are visible and proven.

Technology independent

Works with the technology you already run

We connect Process Intelligence and AI to your existing landscape, from ERP and CRM to data platforms and cloud AI, and choose the right tool for each problem.

Process Intelligence
  • Celonis
  • Apromore
  • SAP Signavio
  • Microsoft Process Mining
Enterprise systems
  • SAP
  • Salesforce
  • Oracle
  • Microsoft Dynamics
  • ServiceNow
AI and automation
  • Azure OpenAI
  • AWS Bedrock
  • Google Vertex AI
  • UiPath
  • Power Automate
Data and cloud
  • Snowflake
  • Databricks
  • Microsoft Azure
  • AWS
  • Google Cloud

Running something else? We work across most enterprise landscapes. Talk to us →

Evidence that leads to action

We use verified evidence to move from diagnosis to implementation.

Process Intelligence

Only ~35% of transactions followed the defined process

PI2AI helped the business understand how work was actually being done, identify process improvement opportunities, and create a clear plan for action.

Read Case Study
Aerial view of an industrial processing facility
Enterprise AI

A 10 to 30 minute check, now under a minute

PI2AI used AI to simplify a time-consuming document-checking process, making it faster and more efficient.

Read Case Study
Site worker in a hard hat and high-visibility vest

Insights for the intelligent enterprise

Perspectives on process intelligence, AI deployment, and enterprise transformation from the PI2AI team.

AI agent and process automation
Transformation

Why AI agents fail without process context

An AI agent without process context is an intern without onboarding. Why agents fail blind, the three things process data gives them, and the five-step PI2AI sequence that makes agentic automation work.

Learn More →8 min read
Enterprise cloud infrastructure and data security
AI Strategy

Enterprise AI data security: how to keep your data inside your own cloud

The fastest way to kill an AI initiative isn't bad technology. It's the security review. Three deployment models compared, what "no data leaves your cloud" really requires, and eight questions for any vendor.

Learn More →7 min read
Process mapping vs mining vs intelligence comparison
Process Intelligence

Process mapping vs process mining vs process intelligence

Vendors use these three terms as if they were the same thing. They aren't. What each one actually does, where each breaks down, and a simple test to know which one your organisation needs.

Learn More →6 min read
Start with a conversation

What value is trapped in your processes?

Let's identify where your business is losing time, money or productivity, and where AI can make a meaningful difference.